Shipping policy

Shipping Policy

📦 Shipping Policy:

Last updated: 10/10/2025

At DRIFTSHARK, we work hard to make sure your order arrives as quickly as possible, in perfect condition, and without any hassle. Below is our shipping policy:

📦 Where does my order ship from?

We ship directly from our international suppliers, located mainly in Spain, North America, and Asia. This allows us to offer competitive prices without compromising the quality of our products.

🌍 Which countries do we ship to?

We ship worldwide, including Europe, the Americas, Asia, and Oceania. If your country appears as an option during checkout, it means we ship to that destination.

🌎 International Shipping

We work with trusted international carriers to make sure your order arrives safely and on time. Delivery times may vary slightly depending on location, customs procedures, or carrier delays.

📦 International Shipping Policy – LATAM

🌍 Shipping Coverage

At DriftShark, we ship to several Latin American countries, including Colombia, Peru, and Ecuador.
All orders are processed and dispatched from our international warehouses within the timeframes stated on each product page.

Delivery times may vary depending on the destination country, local customs policies, and the availability of logistics services.

🧾 Documentation Required for Customs

In some LATAM countries, customs authorities may require the recipient to provide tax or personal identification information, such as:

RUC number, DNI, national ID (Cédula), or RUT.

In certain cases, proof of payment or invoicing.

This information is mandatory in order to release the package from customs and complete the delivery.

✉️ Information Request Procedure

Once the order has been shipped, our team may contact the customer by email (at the address provided at the time of purchase) to request the information required by customs.

It is the customer’s responsibility to respond correctly to that email and send the requested information within a maximum of 10 calendar days from the first contact.

🚫 No Response or Incomplete Information

If the customer does not provide the required information within 10 calendar days of the notice, and the order is held or returned by customs:

No refund will be issued.

The customer will forfeit the right to a refund of the order amount, since failure to comply with this obligation constitutes a breach of the Terms and Conditions of service.

The customer acknowledges that this policy applies to all international orders that require additional tax or identification documentation.

📦 Tracking and Support

If you have any questions or issues with your shipment, you can contact our support team by email:
📧 driftshark.store@gmail.com

Please include your order number in the subject line for faster assistance.

⚠️ Important Note

Compliance with local customs regulations is the buyer’s responsibility.
DriftShark is not responsible for delays, additional charges, or returns caused by a lack of documentation or a timely response from the customer.

⏱️ How long will my order take to arrive?

Order processing:
All orders are processed within 2 to 4 business days before shipping.

🇪🇸 Spain and Europe

Estimated delivery time: 9 to 15 business days.
Delivery times may vary slightly due to holidays, customs inspections, or weather conditions.

🇺🇸 United States (USA)

Estimated delivery time: 5 to 7 business days.
Orders are processed quickly to ensure delivery within the stated timeframe.

🌎 Latin America (LATAM)

Estimated delivery time: 15 to 20 business days.
Delivery time may vary depending on the country and local customs processes, but we will always keep you informed with your order’s tracking number.

📮 Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email. Shortly after, we will send you the corresponding tracking number so you can monitor the status of your shipment in real time.

💸 How much does shipping cost?

The shipping cost is calculated automatically at checkout and may vary depending on the destination country. In many cases, we offer free shipping on select products or during special promotions.

🛃 Customs and Taxes

In most cases, orders do not incur additional charges. However, some countries may apply customs duties or import taxes. These costs are the buyer’s responsibility. We recommend checking your country’s import regulations before placing your purchase.

📦 Delivery Problems

If your order is delayed beyond the estimated timeframe or arrives damaged, contact us at driftshark.store@gmail.com. We’ll be happy to help and resolve any issue.